The Adtech Global team at the Verint and Adtech Global booth, all decked out in the team green!

Voice networks are notoriously vulnerable. Consider the stories about phone hacking that have dominated the media. Even well-known celebrities appear not to take appropriate security measures to prevent unauthorised access to calls and messages.

Cloud technology has already changed life as we know it. From consumers who unknowingly use the cloud to check their email on Gmail to the companies who choose to buy cloud products like Salesforce – most people utilize some form of cloud every day.

For the military and government, real-time simulation systems identical to tactical systems are essential to performing successful, mission-critical operations.  Engineered computing on these training systems must replicate the processes used to deliver mission-critical systems. 

The trend among employees to use smartphones and tablets for work continues to grow. As a result, the BYOD (bring your own device) phenomenon is already well established.

It’s no secret that security is a major concern of businesses looking to move certain aspects of their IT infrastructure to the cloud. However, often times cloud providers can offer better-protected data, compliance and availability than businesses provide on their own. The key is finding the right cloud provider with the right protection and data center specifications in place. Use our check list below to find the best cloud provider for your business:

What if you could transfer the long conference call you started at your office to your smartphone? When traveling, what if you could receive all of your calls, voicemails and instant messages on your mobile device? With enterprise mobility, you can.

While HIPAA has been around since 1996, the HIPAA Final Omnibus Rules Act that was announced this January increases financial penalties for not only healthcare providers, but also subcontractors.

The latest communications technology can be somewhat of a dilemma. This is because it combines the simple and the complex.

On the simple side, you know you can save money with technology such as VoIP (voice over internet protocol). The complexity comes from the difficulty in knowing how the technology brings down prices and ensures quality and security. The jargon and concepts can be bewildering.

It’s no secret that the benefits of recording calls in your contact center are endless. You can better-train and coach agents, determine skill sets, streamline your call routing and even determine sales and marketing opportunities that can affect the entire business. However, you may have questions regarding your call recording software, as most systems are not completely intuitive. To ease your frustration, we have determined a few of the most frequently asked questions regarding call recording software: