Workforce Optimization users around the world are eliminating the most complex, costly and time-consuming aspects of their Workforce Optimization solutions by experiencing the cloud - a hosted environment that simplifies operations and cuts expenses. In the next year, more than 65% of enterprise IT organizations will commit to a hybrid cloud model, and 11% of IT budget will shift from in-house to cloud delivery. By 2017, the hosted contact center market is projected to reach $3.162 billion, up from $1.761 billion in 2012.
But, one of the most common concerns when it comes to hosting Workforce Optimization in the cloud is security. Cloud data centers are considered to be far more secure than on premise servers and are trusted by a large number of enterprise organizations storing private customer data. By 2019, Gartner research predicts that 90% of organizations will have personal data on systems they don't own or control for this reason. These data centers boast N+N redundancy and are geographically redundant with expert real-time monitoring of the platform.