It’s no surprise that people do not typically associate rainbows and butterflies with calling an 800 number. Instead, most people are already agitated before they call, and then become increasingly more agitated once on the call. As is human nature, we want our questions answered, our comments heard and our orders placed, and we want it done immediately. In a recent survey by ClickFox, people were asked to name their top complaints about the contact center. Avoid these top three frustrations in order to increase your call center customer satisfaction: 

The Adtech Global team at the Verint and Adtech Global booth, all decked out in the team green!

Voice networks are notoriously vulnerable. Consider the stories about phone hacking that have dominated the media. Even well-known celebrities appear not to take appropriate security measures to prevent unauthorised access to calls and messages.

Cloud technology has already changed life as we know it. From consumers who unknowingly use the cloud to check their email on Gmail to the companies who choose to buy cloud products like Salesforce – most people utilize some form of cloud every day.

For the military and government, real-time simulation systems identical to tactical systems are essential to performing successful, mission-critical operations.  Engineered computing on these training systems must replicate the processes used to deliver mission-critical systems. 

The trend among employees to use smartphones and tablets for work continues to grow. As a result, the BYOD (bring your own device) phenomenon is already well established.

It’s no secret that security is a major concern of businesses looking to move certain aspects of their IT infrastructure to the cloud. However, often times cloud providers can offer better-protected data, compliance and availability than businesses provide on their own. The key is finding the right cloud provider with the right protection and data center specifications in place. Use our check list below to find the best cloud provider for your business:

What if you could transfer the long conference call you started at your office to your smartphone? When traveling, what if you could receive all of your calls, voicemails and instant messages on your mobile device? With enterprise mobility, you can.

While HIPAA has been around since 1996, the HIPAA Final Omnibus Rules Act that was announced this January increases financial penalties for not only healthcare providers, but also subcontractors.

The latest communications technology can be somewhat of a dilemma. This is because it combines the simple and the complex.

On the simple side, you know you can save money with technology such as VoIP (voice over internet protocol). The complexity comes from the difficulty in knowing how the technology brings down prices and ensures quality and security. The jargon and concepts can be bewildering.