Application Uptime is more than a buzz phrase; it can represent the vital difference between success and failure, between a satisfied and unsatisfied customer, and between compliance and non-compliance. In a complex, interconnected systems, the effects of downtime have a cascading effect. One service failing in a single system can negatively impact systems throughout the ecosystem. In a call recording environment, a single obscure error could indicate systemic issues that lead to loss of calls, productivity, revenue, levied penalties in regulated environments, and more.
Contact Center infrastructure can represent a significant cost center for any business. Onsite equipment, maintenance, and staffing represent a substantial investment just to ensure the continuity of application uptime. In environments where monitoring applications are tied into Workforce Management and payroll, resource requirements are even higher.